Refund Policy

Our policy lasts 30 days. If 30 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.

If you change your mind within 12 hours of placing your order during the week, we will refund you directly.

We only process orders for 12 hours after they have been placed so we can correct errors and changes of mind from customers. After this time, if the order has been processed, we will no longer be able to refund you in the event of a change of mind until the product is delivered, received and returned to the address provided.

To be eligible for a return on your order, your item must be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the address we will provide you.

To process a return, we will verify that it is your order via your order number and/or any information used when you placed your order. This will likely be your email address.

There are two ways to validate your return. We will either acknowledge receipt of the package at the return address we provided, or you will send us a scan or photo of proof that the return was made to the address provided. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or shipping receipt may be accepted.

We may ask you to wait for receipt rather than send us proof of return. As part of a refund request, an inspection of the package may be required. This inspection will take place before we process the refund, if there is a refund.

If you receive an item and say that the item is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.

Once the package is received, the refund will only be issued after inspection (or not). Indeed, after inspection we may realize that the item is in good condition. And we will inform you via a photo and/or video and in this case, we will refuse the refund.

This may seem like an excessive procedure. However, some people have been dishonest, and based on past experience, we can no longer take our interlocutors' word for it. We apologize for this, and please know that we do our best to address every return and refund request.

For any refund, a €2 fee will be charged per order. This is to cover the costs incurred by payment platforms and processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also notify you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time. This period is beyond our control. We will notify you as soon as the refund process is initiated on our side.

If your refund is late or missing, please check your bank account first. Then contact your credit card company. It may take longer than usual before your refund is officially posted.

Next, contact your bank. There may be some processing time before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to contact@cars-boutique.com. The customer service team will ask you if you have completed both steps. If so, the customer service team will check the database.

We apologize for requesting these steps, but we want to give your requests the maximum attention. We waste a lot of time when requests are not preceded by certain steps. We want to give maximum attention to the requests we receive.

In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the normal price.

For exchanges, we only replace items if they are defective or damaged. If you would like to exchange them for the same item, please email us at contact@cars-boutique.com.

For gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we receive the item will a gift certificate be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift buyer and they will find out about your return.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may obviously vary.

If you are shipping an item worth €30 or more, consider using a trackable or insured shipping service. We don't guarantee that we will receive your returned item.